AUSTRALIAN SPORTS DRUG AGENCY 1991-92 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

CONTENTS
List of Tables vi
List of Appendices vii
Summary of Compliance with Reporting Guidelines viii

1 INTRODUCTION
Objects, Functions and Powers 1
Responsible Minister 3
Membership 4
Board Meetings 4
Staff 6
Publications and Presentations 6
Social justice 6
Special Operational Issues 9

2 POLICY PLANNING AND RESEARCH PROGRAM
Objectives 15
Policy 15
Planning 27
Research 30

3 DRUG 'TESTING 'PROGRAM
Program Objectives 37
Drug Testing Management System and Database 39
4 EDUCATION PROGRAM
Program Objectives 49
School-based Education Programs 49
Sport-based Education Programs 50
Information Services 51
5 CORPORATE OPERATIONS
Program Objectives 55
Finance 55
Human Resources 57
Administrative Services 59

6 SUMMARY
Outcomes for 1991-92 63
Outlook of activities for 1992-93 65

7 FINANCIAL STATEMENTS 67

TABLES
1 Agency papers and presentations, 1991-92 17
2 Drug testing statistics, 1991-92 37
3 Drug testing statistics by State and gender 1991-92 38
4 Summary of defaults 40
5 Summary of defaults by sport 42
6 Summary of substances found in positive drug tests 43
7 International sporting events held in Australia and tested by ASDA 46
8 Income generating activities of ASDA 56
9 Five year targets for user-pay testing program 56
10 Summary of the Training Guarantee Scheme 58
11 Agency staffing levels 58

APPENDICES
1 Guidelines for the content, preparation and presentation of annual reports by Statutory Authorities 81
2 Australian Sports Drug Agency: Organisational structure and establishment 83
3 Memorandum of Understanding between the Governments of Australia, Canada and the United Kingdom concerning the reciprocal development and enforcement of measures against doping in sport 85
4 Self assessment guidelines for a national anti-doping program 89
5 Model national anti-doping program 91
6 Arrangement between the Government of Australia and the Government of New Zealand concerning the reciprocal development and enforcement of measures against doping in sport 93
7 Program of die Third Permanent World Conference on Anti-Doping in Sport 95
8 State and Territory regulations for anabolic steroids 97
9 Types of harm caused by drug use 101
10 International Olympic Committee Medical Commission List of Doping Classes and Methods May 1992 103
11 Summary of IOC doping classes and methods 109
12 Clenbuterol 113
13 Dope control laboratories accredited by the IOC, March 1992 115
14. Summary of samples analysed by the IOC accredited laboratories in 1991 119
15 Summary of IOC laboratory statistics 1986-1991 125
16 The Ottawa Charter for Health Promotion 127
17 Community development of drugs-in-sport programs - the role of professionals 129
18 An outline of the process of action research 131
19 Selected key papers on drugs-in-sport issues 133
20 Memorandum of Understanding between the Australian Sports Drug Agency and the Australian Government Analytical Laboratory 135
INDEX 140

AUSTRALIAN SPORTS DRUG AGENCY 1992-93 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

CONTENTS
Page
List of Tables 10
List of Appendices 11
Summary of Compliance with Reporting Guidelines 13

Chapter One
Introduction 14
Objects, Functions and Powers 16
Responsible Minister 18
Membership 19
Board Meetings 19
The Staff of the Agency 21
Publications and Presentations 21
Social Justice 22
Special Operational Issues 26
Summary of Outcomes for 1992-93 28
Outlook of Activities for 1993-94 31

Chapter Two
Policy and Research Program 35
Objective 35
International Initiatives and Activities 35
Policy Development within Australia 44
Legislation 54
Research 56

Chapter Three
Drug Testing Program 63
Objective 63
Drug Testing Management System 63

Chapter Four
Education Program 66
Objectives 66
School-based Education Programs 66
Sports-based Education Programs 68
Information Services 69

Chapter Five
Executive-Corporate Operations Program 73
Objective 73
Finance 73
Memorandum of Understanding with the Australian Government Analytical Laboratories 74
Office Services 76

Chapter Six
Financial Statements F1-F12

TABLES
Table 1 Agency papers and presentations 1992-93 80
Table 2 Drug testing statistics 1992-93 85
Table 3 Drug testing statistics by State and sex 1992-93 86
Table 4 Summary of defaults 87
Table 5 Summary of defaults by sport 89
Table 6 Summary of substances found in positive drug tests 90
Table 7 International sporting events held in Australia and tested by ASDA 91
Table 8 Agency staffing levels 92
Table 9 Five-year targets for user-pay drug testing services 93

Appendices
Appendix 1: Guidelines for the content, preparation and presentation of annual reports by statutory authorities 94
Appendix 2: Establishment chart of the Australian Sports Drug Agency 97
Appendix 3: Memorandum of Understanding between the Governments of Australia, Canada and the United Kingdom concerning the reciprocal development and enforcement of measures against anti-doping (1990) 98
Appendix 4: Self-assessment guidelines for a national anti-doping program 102
Appendix 5: International Olympic Charter Against Doping in Sport —
model for a national anti-doping program 104
Appendix 6: Arrangement between the Government of Australia and the Government of New Zealand concerning the reciprocal development and enforcement of measures against doping in sport 106
Appendix 7: Types of harm caused by drug use 108
Appendix 8: International Olympic Committee Medical Commission List of doping classes and methods of doping - March 17, 1993, 110
Appendix 9: Summary of IOC doping classes and methods 117
Appendix 10: Clenbuterol 121
Appendix 11: Dope control laboratories accredited by the IOC 122
Appendix 12: Ottawa Charter for Health Promotion 127
Appendix 13: Community development of drugs in sport programs - the role of professionals 130

AUSTRALIAN SPORTS DRUG AGENCY 1993-94 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

TABLE OF CONTENTS

Abbreviations and acronyms vii
Executive summary ix

Chapter One: Introduction
Mission 1
Corporate priorities 1
Organisational structure 5
Publications and presentations 6
Social justice 7
Internal and external scrutiny 7

Chapter Two: Testing, research and policy
Objectives, functions and resources 9
Summary of 1993-94 testing activities 9
Public interest testing 10
Contract testing 11
Register of Notifiable Events 15
Memorandum of Understanding between the Australian Sports Drug Agency and the Australian Government Analytical Laboratories 18
Research 18
Policy advice 22
International Court of Arbitration for Sport 24
Special interest groups 25
Legislation 28
Special operational issues 31

Chapter 3: Education
Objectives, functions and resources 33
School-based education programs 34
Sport-based education programs 35
Information services 38

Chapter 4: Executive
Objectives, functions and resources 43
Planning 43
Evaluation 44
Research 46
National activities 49
Finance 50
Human resource management 52
Social justice 55
Administrative services 58
Public relations 60

Chapter 5: International
Objectives, functions and resources 63
Fourth permanent world conference on anti-doping in sport 64
International anti-doping agreements 65
Council of Europe anti-doping convention 66
Working with international sporting organisations 67
international visitors 70
Reciprocal exchange with China 71
International Olympic Charter against doping in sport education annex 71
Sydney 2000 Olympic Games 72
Asia export task force 72
World Health Organisation program on substance abuse 72

Chapter 6: Financial statements 73

Appendices
1 Objects, functions and powers of the Australian Sports Drug Agency as specified in the Australian Sports Drug Agency Act 1990 90
2 Powers of the minister under the Australian Sports Drug Agency Act 1990 92
3 Presentations and Publications by ASDA staff 94
4 Summary of ASDA's international testing activities 99
5 Dope control laboratories accredited by the International Olympic Committee 100
6 International Olympic Committee Medical Commission list of doping classes and methods 103
7 ASDA testing for period 1 July 1993 to 30 June 1994 96
8 Summary of Entries on Register of Notifiable Events, 1993-94 113
9 1993-94 Memorandum of Understanding between the Australian Government Analytical Laboratories and the Australian Sports Drug Agency 115
10 Educational resource material distribution, 1993-94 125
11 State Coordinators of the School Development in Health Education Project 125
12 Sports Drug Education Unit steering groups 128
13 Portfolio evaluation steering committee 129
14 Conference statement, the 4th Permanent World Conference on Anti-Doping in Sport, September 5-8, 1993, London, United Kingdom 130
15 Council of Europe Anti-Doping Convention, Strasbourg, November 16, 1989 132

Compliance index 143

Index 144

Tables
1.1 Financial and staffing resources summary 7
1.2 Expenditure by program 8
2.1 Summary of entries on Register Of Notifiable Events by doping class and sport 16
3.1 Drugs in Sport Hotline-summary 41
4.1 Total number of employees at June 30, 1994 54
4.2 Summary of the Training Guarantee Scheme 55
4.3 Categories of eligible training expenditure 55

Figures
1.1 The relationship between the mission, corporate priorities and program structure of the Australian Sports Drug Agency 2
1.2 Organisation of the Australian Sports Drug Agency 5

AUSTRALIAN SPORTS DRUG AGENCY 1994-95 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

TABLE OF CONTENTS

Chapter 1
Introduction 1
Responsible Minister 3
Membership 3
Organisational structure 5
Presentations 6
Social justice 6
internal and external scrutiny 6

Chapter 2
Testing, research and policy 9
Objectives and resources 9
Drug testing 9
Register of Notifiable Events 14
Drug testing officials 15
Analytical services 16
Research 18
Policy 19
International Court of Arbitration for Sport 21
Special interest groups 21
Legislation 24
Special operational issues 26

Chapter 3
Education 29
Objectives and resources 30
School-based education programs 30
Sport-based education programs 31
information services 35
Public relations 37

Chapter 4
International 41
Objectives and resources 41
Working with international sporting federations 42
International agreements 43
International visitors 46
Drug tests statistical survey 47
Information dissemination 48
Working with government agencies 48

Chapter 5
Corporate 49
Objectives and resources 49
Planning and evaluation 49
Research 53
National activities 54
Finance 56
Human resource management 58
Staff development 59
Social justice 60
Administrative services 64

Chapter 6
Financial statements 67
1 Objects, functions and powers of the Australian Sports Drug Agency as specified in the Australian Sports Drug Agency Act 1990 84
2 Powers of the Minister under the Australian Sports Drug Agency Act 1990 86
3 Presentations by ASDA officials 1994-95 88
4 Doping control laboratories accredited by the International Olympic Committee 90
5 International Olympic Committee Medical Code 100
6 ASDA testing for period 1 July 1994 to 30 June 1995 100
7 User pays testing 1 July 1994 to 30 June 1995 101
8 Summary of Entries on Register of Notifiable Events 1994-95 102
9 1994-95 Memorandum of Understanding between the Australian Government Analytical Laboratories and the Australian Sports Drug Agency 104
10 State Coordinators of the School Development in Health Education Project 107
11 Educational resource material distribution 1994-95 108
12 Sports Drug Education Unit advisory committees 109
13 Portfolio evaluation steering committee 110
14 Memorandum of Understanding between the Australian Sports Drug Agency and the Chinese Olympic Committee Anti-Doping Commission 111
15 International testing statistics 1993 113
16 Agency resources to international clients 1994-95 116
17 Complementary Drug Testing Legislation definition of competitor 118
18 Summary of compliance with reporting guidelines 119
INDEX 120
TABLES
1.1 Financial and staffing resources summary 6
1.2 Expenditure by program 7
2.1 Summary of entries on Register of Notifiable Events by doping class and sport 15
2.2 Summary of defaulting competitors on the Register of Notifiable Events: 1991-92 to 1994-95 15
3.1 Drugs in Sport Hotline — summary 37
5.1 Strategic Plan performance information 51
5.2 Total number of employees at 30 June 1995 59
5.3 Summary of training undertaken 59
5.4 Categories of training 60

Figures
1.1 Mission, vision and corporate values of the Strategic Plan 1995-97 1
1.2 Outcome Hierachy 2
1.3 Primary functions of each program area 3
1.4 Organisation of the Australian Sports Drug Agency 5

AUSTRALIAN SPORTS DRUG AGENCY 1995-96 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

Abbreviations and acronyms viii
Executive summary ix

Chapter 1
introduction 1
Responsible Minister 2
Membership 2
Social justice and equity 4
Internal and external scrutiny 5

Chapter 2
Testing, Research and Policy 7
Objectives and resources 7
Drug testing 7
inter-governmental agreements 13
Register of Notifiable Events 13
Drug testing officials 15
Advice to sporting organisations 16
Legislation 18
Analytical services 20
Special interest groups 21
Special operational issues 23

Chapter 3
Education 27
Objectives and resources 27
National Drugs in Sport Framework 27
Sport-based education programs 28
School-based education programs 34
Information services 37
Public relations 41

Chapter 4
International 45
Objectives and resources 45
International anti-doping agreements 45
International anti-doping policies and programs 49
Provision of information and advice 51

Chapter 5
Corporate 53
Objectives and resources 53
Planning and evaluation 53
Research 54
Financial management 56
Human resource management 57
Social justice 60
Administrative services 62

Chapter 6
Financial statements 65

Appendices
1 Objects, functions and powers of the Australian Sports Drug Agency as specified in the Australian Sports Drug Agency Act 1990 82
2 Powers of the Minister under the Australian Sports Drug Agency Act 1990 84
3 Presentations by ASDA officials 1995-96 86
4 Doping control laboratories accredited by the International Olympic Committee 88
5 International Olympic Committee Medical Code 92
6 ASDA testing for period 1 July 1995 to 30 June 1996 98
7 ASDA user-pays testing for period 1 July 1995 to 30 June 1996 100
8 Summary of entries on Register of Notifiable Events 1995-96 101
9 Outcome of 1994-95 entries on Register of Notifiable Events for which sanctions were to be advised 103
10 1995-96 Memorandum of Agreement between the Australian Sports Drug Testing Laboratory and the Australian Sports Drug Agency 104
11 State Coordinators of the School Development in Health Education Project 109
12 Educational resource material distribution 1995-96 110
13 Sport Drug Education Unit advisory committees 1995-96 111
14 The International Anti-Doping Arrangement 112
15 International drug testing statistics 1994 115
16 International clients 1995-96 117
17 Summary of compliance with reporting guidelines 118
Index 119

Tables
1.1 Primary functions of each program area 1
1.2 ASDA financial and staffing resources summary 5
1.3 ASDA expenditure by program 5
2.1 Summary of entries on Register of Notifiable 14
Events by doping class and sport 1995-96
2.2 Summary of entries on the Register of Notifiable 15
Events 1991-92 to 1995-96
3.1 Drugs in Sport Hotline summary 1995-96 40
5.1 Total-number of employees at 30 June 1996 59
5.2 Summary of training undertaken 60
5.3 Categories of training 60
Figures
1.1 Organisation of ASDA 4
3.1 Drugs in Sport Handbook and Wallet Card distribution 1995-96 37
3.2 Hotline statistics 1995-96 39

AUSTRALIAN SPORTS DRUG AGENCY 1996-97 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

Tabel of contents
The structure of this report iv
Compliance index v
Abbreviations ix
Chairman's Introduction x
Board of Directors xii

Chapter 1
Corporate overview
Legislative basis
Responsible Minister
Our mission and values.
Sharpening our focus 2
Our partners 3
Social justice and equity 4
Discretionary grants 4
Internal and external scrutiny 4

Chapter 2
Critical Success Factor One: Deterence 7
Objective 1
Objective 2
Objective 3
Increase the perceived risk of being selected for a drug test 9
Increase the standard of drug testing and sample collection procedures 17
Increase the comprehensive nature of the response by sports
to banned doping practices 24

Chapter 3
Critical Success Factor Two: Education 29
Objective 4: Increase the perception that banned doping practices are cheating 30
Objective 5: Increase the skills and knowledge of government and
non-government clients 32
Objective 6: Increase the knowledge of athletes and coaches of the international
response to drugs in sport 36
Objective 7: Increase the sporting community's awareness of ASDA activities 37

Chapter 4
Critical Success Factor Three: International Response 39
Objective 8: ncrease the effectiveness of international anti-doping programmes 40
Objective 9: Increase the skills and knowledge of international clients 44

Chapter 5
Critical Success Factor Four: National Response 51
Objective 10: Increase the effectiveness of the national response to the drugs in sport issue 52

Chapter 6
Critical Success Factor Five: Client Participation 55
Objective 11: Increase the effectiveness of client involvement in planning, implementation and evaluation of agency activities 56

Chapter 7
Critical Success Factor Six: Efficiency and Accountability 61
Objective 12: Increase the effectiveness of systems and structures to enable staff to meet their responsibilities 62
Objective 13: Increase the skills of staff to meet agency's requirements 69
Objective 14: Increase the effectiveness of the planning and evaluation process 72

Chapter 8
Financial Statements 75
Independent audit report by the Australian National Audit Office 76
Statement by Directors 78
Operating statement for year ended 30 June 1997 79
Statement of assets and liabilities as at 30 June 1997 80
Statement of cash flows for the year ended 30 June 1997 81
Schedule of commitments for the year ended 30 June 1997 82
Schedule of contingencies for the year ended 30 June 1997 83
Notes to and forming part of the Financial Statements for the year ended 30 June 1997 84

Appendix 1 Objects, functions and powers of the Australian Sports Drug Agency as specified in the Australian Sports Drug Agency Act 1990 92
Appendix 2 Powers of the Minister under the Australian Sports Drug Agency Act 1990 94
Appendix 3 Summary of Entries on Register of Notifiable Events 1996-97 95
Appendix 4 ASDA testing for period 1 July 1996 to 30 June 1997 98
Appendix 5 ASDA user-pays testing for period 1 July 1996 to 30 June 1997 101
Appendix 6 Outcome of previous entries on Register of Notifiable Events for which sanctions were to be advised 103
Appendix 7 Summary of entries on Register of Notifiable Events by doping class and sport 1996-97 104
Appendix 8 Summary of entries on the Register of Notifiable Events 1991-92 to 1996-97 105
Appendix 9 Summary of entries on the International List of Incidences 1996-97 106
Appendix 10 Outcome of previous entries on the International List of Incidences for which sanctions were to be advised 106
Appendix 11 International Olympic Committee Medical Code - Prohibited classes of substances and prohibited methods 107
Appendix 12 Implementation of the National Drugs in Sport Framework by states and territories; policy, educational, legislative and drug testing components 113
Index 115

Figures
Figure 1.1 Australian Sports Drug Agency structure at 30 June 1997 2
Figure 2.1 Drug testing conducted 1992-93 to 1996-97 11
Figure 3.1 Comparison of hotline usage 33
Figure 3.2 Analysis of hotline queries 34
Figure 3.3 Handbook, hotline and Infopac distribution 35

Tables
Table 1.1 ASDA expenditure by programme 3
Table 1.2 ASDA financial and staffing resources summary 5
Table 6.1 Total number of employees at 30 June 1997 59

AUSTRALIAN SPORTS DRUG AGENCY 1997-1998 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

TABLE OF CONTENTS
Figures iii
Tables iii
Abbreviations iv
Part 1: Executive Summary 1
Chairman's summary 1
Board of directors 3
Part 2: Organisational Overview 5
ASDA at a glance 5
Establishment 5
Role 5
Clients 5
Services 6
Goals 6
People 6
Financial and staffing outcomes for 1997-98 8
Part 3: Performance Report 9
Planning and Performance Management Framework 9
Introduction 9
Enabling strategies and performance drivers 9
Reporting style 10
Critical success factors 11
Communication 20
Client focus 25
Strategic alliances 29
Accountability 33
Staff partnerships 37
Strategic breakthrough issues 41
Enhance the credibility and affordability of our drug testing service 41
Grow the business to achieve a sustainable economic future 45
Invest in our people to build a dynamic, innovative and client focused organisation 48
Play a leading role in the development of drugs-in-sport policy in Australia 52
Part 4: Other Corporate Matters 57
Miscellaneous statutory issues 57
Client Service Charter 57
Internal and external scrutiny 57
Equal employment opportunity 57
Occupational health and safety 58
Industrial democracy 59
Discretionary grants 60
Freedom of information 60
Staffing overview 60
Compliance index 61
Part 5: Appendices 63
Appendix A 63
The objects, functions and powers of the agency as specified in the ASDA Act 63
Appendix B 65
Powers of the Minister under the ASDA Act 65
Appendix C 66
Financial statements 66
Appendix D 85
International List of Incidences 85
Appendix E 87
ASDA's drug testing for 1997-98 87
Government-funded testing 1997-98 88
User-pays testing 1997-98 89
Appendix F 90
Register of Notifiable Events 90
Entries on Register of Notifiable Events from previous years where outcomes were to be advised 92
Appendix G 93
Laboratories for doping control analyses accredited by the International Olympic Committee 93

Figures
Figure 1: ASDA's organisational structure 7
Figure 2: Athletes perceive deterrent effect from ASDA programs 13
Figure 3: Athletes believe they will be tested in next 12 months 14
Figure 4: Tests conducted versus tests planned per bimonthly plan 15
Figure 5: Annual trends in event and out-of-competition testing 16
Figure 6: Client's perception of ASDA resources and educational services 22
Figure 7: Hotline education services trends from 1991-92 to 1997-98 23
Figure 8: External client satisfaction with ASDA services 26
Figure 9: Internal client service indicators for period December 1997 to May 1998 27
Figure 10: Annual event testing agreements with international clients 31
Figure 11: Corporate costs per ASL 34
Figure 12: Organisational Self Assessment - all categories: management and staff. 35
Figure 13: Staff Satisfaction Survey 1997-98 - whole organisation 39
Figure 14: ASDA's quality approach 49
Figure 15: EEO issues from 1997-98 Staff Satisfaction Survey 58
Figure 16: Staffing numbers, classifications and genders 61
Figure 17: Staffing employment breakdown 61

Tables
Table 1: Expenditure and staffing 8
Table 2: Quality of products and services performance indicators 12
Table 3: Athlete perception of banned doping practices as cheating 18
Table 4: Communication performance indicators 21
Table 5: Client focus performance indicators 25
Table 6: Strategic alliance performance indicators 30
Table 7: Accountability performance indicators 33
Table 8: Staff partnership performance indicators 38
Table 9: Enhance the credibility and affordability of our drug testing service milestones 42
Table 10: Grow the business to achieve a sustainable economic future milestones 45
Table 11: Invest in our people to build a dynamic, innovative and client focused organisation 48
Table 12: Training identified for competency development 50
Table 13: Play a leading role in the development of drugs-in-sport policy in Australia 53
Table 14: Extract from Staff Satisfaction Survey 1997-98 59
Table 15: Extract from organisational self assessment report - February 1998 60
Table 16: Compliance index 62

AUSTRALIAN SPORTS DRUG AGENCY 1999-2000 ANNUAL REPORT
© Commonwealth of Australia
ISSN 1037-378

Table of contents
Abbreviations vii
1. Australian Sports Drug Agency 1
Purpose 1
Strategic direction 1
Key result areas 1
3. ASDA highlights 2
3. Chairperson's summary 3
4. Corporate governance 6
Constitution 6
Board Members 6
Accountability arrangements 8
Reporting Style 10
Ethical Standards of behaviour 10
Probity Audit 11
Athletes Rights , 11
Regulatory compliance 12
Issues management 12
Corporate structure 13
5. Critical success factors 14
Quality of products and services 14
Communication 30
Ghent focus . 34
Strategic alliances . 27
Accountability 32
Staff partnerships 35
6. Strategic breakthrough issues 40
Enhance the credibility and affordability of our drug testing service 40
Grow the business to achieve a sustainable economic future 43
Invest in our people to build a dynamic, innovative and
client focused organisation 45
Play a leading role in the development of drugs-in-sport policy
in Australia 47
7. Australian Sports Drug Medical Advisory Committee 49
ASDMAC financial report 51
8. Appendices 52
Appendix A — Powers of the Minister under the ASDA Act 52
Appendix B — The objects, functions and powers of the agency
as specified in the ASDA Act 53
Appendix C — Financial statements 55
Appendix D — Drug- testing for 1999-2000 99
Appendix E — Olympic Movement Anti-Doping Code 107
Appendix F — Laboratories for doping control analyses accredited
by the International Olympic Committee 112
Appendix G — Register of Notifiable Events 120
Appendix H — International List of Incidences 124
Appendix I — International anti-doping and drug testing agreements 125
Tables
Table 1 — Relationship between old program structure and
the new outcome structure 9
Table 2 — Strategic planning/outputs matrix 10
Table 3 — Quality of products and services performance indicators 14
Table 4 — Communication performance indicators 20
Table 5 — Client focus performance indicators 24
Table 6 — Strategic alliance performance indicators 28
Table 7 — Accountability performance indicators 32
Table 8 — Staff partnership performance indicators 35
Table 9 — Enhance the credibility and affordability of our
drug testing service milestones _ 40
Table 10 — Grow the business milestones 43
Table 11 — Invest in our people to build a dynamic, innovative and
client focused organisation milestones 45
Table 12 — Play a leading role in the development of drugs-in-sport
policy in Australia 47
Figure 1 — ASDA corporate structure 13
Figure 2 — Drugs in Sport Handbook, Wallet Card and Drugs in
Sport Hotline comparative for 199S-1999 to 1999-2000 21
Figure 3 — External client satisfaction 25
Figure 4 — Staffing numbers, classifications and genders 37
Figure 5 — Staffing employment breakdown 38